Helping Small Businesses Elevate the Customer & Employee Experience
Business Sense
I work with small businesses to improve how customers feel when they engage with your service, product or environment. By focusing on the sensory touchpoints that shape perception, we can create more satisfying and memorable customer interactions.
20 YEARS’ EXPERIENCE
With over 20 years’ experience in people management, strategic leadership and customer-focused operations, I understand the commercial pressures of running a business. My strength lies in identifying opportunities to make everyday experiences feel more valuable and frictionless, through subtle but impactful sensory improvements.
If you’re looking to create a more considered, high-value experience for your clients I can help you identify simple sensory based shifts that support customer satisfaction, loyalty and trust.
Does this sounds like something you’d like to explore?
Speaking Engagements
Do you manage a team or business navigating periods of high workload, fatigue or stress
Are you part of an organisation that wants to support daily wellbeing through fresh, realistic initiatives?
Are you working to promote a more collaborative, supportive culture?
If any of these sound familiar, I can help by shedding light on how everyday sensory experiences affect our wellbeing, often in ways we don’t realise. I share practical, achievable strategies that improve energy, mood and focus, both at work and at home.
Whether you're looking to support your team or inspire your clients, we can tailor something practical and engaging to suit your needs.
To explore what’s possible, please contact me